Featured Articles

Field Service Insights delivers actionable trends, strategies, and real-world examples in after-sales and field service management. From service revenue growth to AI and emerging technologies, explore insights that help leaders optimize operations, tackle critical challenges, and drive measurable results across service operations.

Why Service Revenue Remains Untapped (Even When Everyone Has a Strategy)

Service Revenue & Business Growth

The State of Field Service in 2025: Trends, Challenges & the Road Ahead

Field Service Strategy & Insights

AI Won’t Replace Customer Service: It Will Redefine It

The Next Frontier of Service KPIs: Outcome, Experience, Capability

Discover why service revenue remains untapped in manufacturing, and how successful leaders turn after-sales and field service into scalable growth.

Field service is now a strategic growth driver. Discover key trends, common pitfalls, and where leaders focus to achieve real operational impact.

Discover how AI, GenAI, and Agentic AI empower after-sales and field service, augmenting human expertise to drive efficiency and trust.

AI & Emerging Technology

KPI & Performance Excellence

Move beyond traditional KPIs: measure outcomes, experiences, and capabilities to unlock revenue, build trust, and future-proof service.

Latest from the Blog

About Smart Service Ops

SmartServiceOps is a space dedicated to exploring the evolving world of after-sales service, field operations, and digital transformation. Drawing from over 15 years of hands-on experience with global industrial and automotive manufacturers, this site offers real-world insights, frameworks, and reflections on what drives success—and what holds it back—in service organizations.

Whether you're a service leader, strategist, or just curious about how businesses unlock value after the sale, you'll find practical perspectives, industry commentary, and field-tested thinking here.

This site is built with a clear purpose: to inform, to challenge, and to spark better conversations in the service community.

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